We stand behind our products and want you to be happy with your purchase. We'll always do our best to take care of customers, so please contact us if you have any questions, comments, or issues.
You may return or exchange items at any time after purchase.
Please call us at 206.504.7604 or email Retail@CopperworksDistilling.com to let us know if you are requesting a refund or exchange. We can then take the necessary steps to resolve the situation.
Shipping Returned Items
To return your product, mail it to:
Copperworks Distilling Company
1250 Alaskan Way
Seattle, WA 98101
We recommend using a shipping service with tracking ability or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
We will notify you by email when we receive your returned item. Then your refund will be processed and a credit will be applied to your credit card or original method of payment.
We are happy to replace items if they are defective or damaged. If we do not have more inventory of the item you wish to replace, we will offer a substitute item or refund, whichever you choose.